1. Customer service & back-office support for business directory provider a. Customer Relationship Management (CRM) b. Reception and handling of incoming phone calls c. Reception and handling of incoming correspondence by mail, email, fax d. Preparation and distribution of invoices, reminders and standard letters e. Debt collection support f. Data entry services g. Pre-accounting services h. Technical support 2. Development & sales of business directories for companies a. Design and development of owned business directories b. Search engine positioning for registered companies c. Social marketing services for registered companies d. Management of related online marketing campaigns